Customer Service

I need help with the Niantic store. Who should I contact?

Please contact us with any questions you have about the store, products or placing your order. When contacting support@shopniantic.com, make sure to include the following information that can also be found on the packing slip included in delivered packages:

• Order Number
• Tracking Number (if applicable)
• Items Ordered
• Items Not Received / Incorrectly Received / Damages

Return Policy

We accept any unworn, unwashed, or unused products to be returned. We have provided a return label with your packing slip, please contact support for your return needs

Exchange Policy

We accept any unworn, unwashed, or unused products to be returned for an exchange. We have provided a return label with your packing slip, please contact support for your exchange needs.

Refund Policy

We refund the full amount for approved returns through the original payment method within 7-10 business days of receiving your return. All exchanges will be refunded the difference of the original order if applicable.

Shipping Policy

We use a variety of carriers such as DHL, USPS, UPS and FedEx. All orders typically ship within 24 hours from being placed. Estimated turn-around time is based on shipping speed selection and destination location. Shipping options and their cost are displayed at checkout. At present, we are only shipping to the United States. International shipping is coming soon. Sign up for our newsletter and be among the first to know!